We usually process and ship your order the next working day.

Due to the nature of our products, used candles cannot be returned or refunded.

However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to puravelaco@gmail.com within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping costs on all returns and shipping of exchanged item.

Please refer to our return policies for more information.

Well, an ideally we don't want you to cancel. But if you must, you have 30 minutes to do so after the order is placed.

Unfortunately, we do not ship outside the U.S. at this time.